As we expanded the practice and increased number of staff, we have relied more on KelKom to manage our back-office patient flow.
During the last 5 years we have updated other equipment and technologies in the office, which allowed us to investigate new technologies in inter-office communication. Each system claims to be a better way to solve communication needs for the back-office. Most of these involve the use of PC workstations, and these are the ones we reviewed.
"Inter-office communication is critical, and we have found KelKom to be the most effective way to achieve this."
Scott Pope, D.D.S.
Walnut Creek, California
Why We Chose KelKom
We have been long-time users of two leading practice management (PM) software products. While each software product does a good job at managing patient records, data and appointment information, neither could effectively be used for back-office communications. We run a very efficient dental office with lots of advanced technology and dental treatment that relies on a staff in constant communication working together to deliver exceptional dental care to our patients.
Inter-office communication is critical, and we have found KelKom to be the most effective way to achieve this. We reviewed the communication capabilities embedded in the two PM products, as well as several third-party products, including one that was "free." Nothing came close regarding quick, effective inter-office communication.
The difference is vast with KelKom—a quick turn away to press two or three buttons that are easy to see and touch quickly. Easy and efficient to use.
We realized another subtle benefit of KelKom. Because the user panel is not in direct view during treatments, we can include in messages delicate information about patient or office status. This would otherwise require verbal discussion that would be overheard, and a break in the delivery of excellent care to our patients.
The simple yet meaningful communication approach of KelKom allows my practice to excel in service to our patients while assuring me, the practice owner, improved business management practices.
We could not achieve these any other way.
We were surprised that the results of our analysis centered on two aspects of communication style or approach, versus specific features available in the products. The first aspect is the ease of use of the human interface; the second is flexibility and efficiency in use. Nothing else came close to KelKom.
This case study has been edited slightly for grammar, punctuation, and clarity, but the content of the study has not been changed.