We included a KelKom communication system in this office plan because we saw one in use at a dental office – COOL!
We chose a KelKom communication system because of its quick and clean approach to displaying communication information.
We are an ophthalmology practice with 2 MDs plus optometrist facilities offering broad service capabilities and specialization in cataract, retina, glaucoma, cosmetic, and refractive surgery. The partnership owns and manages practices in 2 locations in the San Jose/San Francisco mid-peninsula (NoCA) area.
In 2009, we decided to build a new additional office in the mid-peninsula market to triple the eye exam capacity and to add an outpatient, 2000 square foot eye surgery center.
This case study has been edited slightly for grammar, punctuation, and clarity, but the content of the study has not been changed.
Reason for Choice of KelKom
Since we already used KelKom, we felt we had a leg up in experience to review other communication solutions. We intentionally set about to review new technology products that we could add into our IT-based clinic.
Our business objective was to primarily reduce unwanted commotion as we managed patient visits. We know that commotion not only disrupts the patient experience, but also takes staff time away from delivering services, and affects overall patient experience. We are also aware of the negative impact to revenue production this commotion causes.
As we did for our first office installation, we solicited recommendations from equipment suppliers, and specifically EMR applications vendors. With the help of our IT consultant, we determined that the software application products’ approaches to communication were limiting and time-consuming to use. Similarly, our communication needs are well beyond “patient ready” messages supported in these products. This led us to focus on hardware systems.
We chose the new digital KelKom system with advanced workflow control and page messaging.