We are a California Bay Area OMS (oral and maxillofacial surgery) practice in business for over 20 years. We expanded into a newly constructed larger office space last year. It is a dynamic back office, servicing four surgery rooms with ten surgical assistants supporting a single doctor, me. We have a six-person front office.
We used the KelKom communication system in our previous practice for over 15 years.
However, initially we didn’t realize such a system existed. In fact, we discovered our first KelKom system when we moved into our prior location, taking over the space from the previous tenant who retired.
"How efficient? How does one additional hour available PER ROOM PER DAY sound?"
Los Gatos Oral and Maxillo-Facial Surgery
John Wesley Emison, M.D., D.D.S.
Los Gatos, California
How We Chose KelKom
I was intrigued by the system’s concept and approach, and my lead surgical nurse, responsible for the back-office workflow production, was keen to automate real-time aspects of managing our patient flow. Our front office personnel came to appreciate it as well. We all discovered the system allowed us to save time on each patient appointment, and therefore drive greater production dollars because our workflow was more efficient.
How efficient? How does one additional hour available PER ROOM PER DAY sound? This means more patients seen in a day.
The reason is that the communication approach and ergonomics are efficient and well designed.
We know also that our profit margin percentage increased because we don’t waste time during procedures, consultations, follow-up appointments, pre-operative appointments, or post-operative appointments.
Over these years of use, and despite not looking to replace the system, other products were brought to our attention. These all fell short for various reasons – overall usability, product design, or very poor economic justification.
Despite being enamored with the KelKom communication system in use, I decided to review the state of back -office workflow communication technology when I was planning our new office.
The bottom line is that my staff and I focus on revenue-producing activities, versus the administration of patients from reception area check-in through exit billing.
We are convinced we accomplish more in a day than we could using any other approach. The few times over the years our system has needed servicing, we experienced patient flow confusion resulting in a day that was exhausting for all. Needless to say, we took substantially longer seeing all patients, and hours of overtime for the entire office staff were required.
I’m convinced the system paid for itself within 4 to 6 months of full-time use.